Claims & Support

Our Simple 3-Step Process

At TTM Risk, we know that when your client experiences a loss, time is critical. That’s why our claims process is designed to be simple, fast, and responsive — with no call centre queues, no red tape, and no excuses.

Whether it’s cargo damaged in transit, hijacking, or loss at sea, we’re here to help you resolve it quickly and professionally.

STEP ONE

Notify Us

As soon as an incident occurs, notify your dedicated account executive via email or phone. Provide a brief overview of what happened, and we’ll guide you from there.

STEP ONE: PLEASE COMPLETE THE “NOTIFICATION OF CLAIM” ONLINE FORM AT THE BOTTOM OF THE PAGE.

STEP TWO

Submit Your Claim

We’ll send you a short, easy-to-complete claims form — no jargon, no unnecessary paperwork. You’ll also be guided on what supporting documents (e.g., waybills, photos, invoices) may be required for faster processing.

DOWNLOAD FORMS BELOW

Cargo
Claim Form

HHG
Claim Form

Hull
Claim Form

Pleasure Craft
Claim Form

STEP THREE

We Take It From There

Once received, we assess your claim quickly and transparently. Our goal is to resolve claims fairly and efficiently — often within 24–48 hours, depending on the complexity.

No blame games.
No shifting responsibility.
Just hands-on service from people who understand the risks you face.

Why Brokers Choose TTM Risk for Claims

Direct access to underwriters — no call centres
Fast turnaround on claim reviews
Clear, upfront communication
Claims paid. Not pushed back.

Contact Us

Michael Shenker
Partner | Underwriter | Decision Maker
074 1444 683
michael@ttmrisk.co.za

13 Reynolds Road, Petervale, Sandton www.ttmrisk.co.za